How long are classes?
Classes meet once per week and last 45-50 minutes including a short water break.
How many kids are in each class?
Classes have a MAXIMUM of 7 kids with one coach. Instructional leagues and PLUS classes
for soccer and basketball may go up to 8 kids. Instructional leagues go up to 14 kids,
but will have at least two instructors running those sessions.
What should my child wear to class?
Loose fitting clothing and sneakers are perfect. We highly recommend that children
refrain from wearing cleats, sandals, crocs, or boots.
How do I register?
You can register online through our website by selecting your desired location, program and session. Or, you may register by phone at 615-891-7028.
What age group should I register for if my child has a birthday during the session?
We require children participate in the proper age appropriate classes as defined in our literature and website. The proper class is determined by the child’s age at the first class of the session. Any exceptions must be approved by the program director and will be assessed for suitability by the instructor in the first class of the session.
What if the class or camp I want is sold out?
Please register for the waitlist. Your credit card information will not be charged unless you are offered and accept a spot. We will contact you if/when a spot becomes available. Sometimes this can be a week or two into a session, however you have no obligation to join.
Do you offer trial classes?
Yes, we offer trial classes as a courtesy, but they are based on availability. We cannot guarantee a trial class in a desired class if the class is sold out, in order to maintain our coach to student ratios. We also cannot hold a spot for a trial class before a session begins. If you wish to schedule a trial during the first week of classes, please contact us a day or two before the class.
Do you offer make-up classes?
Classes that are missed for any reason may be made up based on class availability, up to two per session. However, to be eligible for a make-up, you must notify the office IN ADVANCE OF THE ABSENCE by email (firstname.lastname@example.org) All makeup classes must be completed during the session in which the participant is enrolled. We will try our best to accommodate make-up requests, however, we cannot guarantee there will be a location and/or class alternatives for you to participate in. PRIVATE LESSONS can ONLY be made up with 24 hour advance notice of cancellation. We must charge you for a private lesson if you cancel less than 24 hours in advance or no show for the lesson.
Can I drop my child off for class?
No, classes are 45-50 minutes and require a parent or guardian to be on-site.
What is your policy for allowing children with special needs into your program?
Yes, children with special needs are welcome in our programs as long as we can accommodate them with our existing equipment and staff. In some cases, we may request children have a caregiver or parent participate with the child in class.
What parent participation is required?
Our two year old classes require parent/caregiver participation in all classes. For three and four year old classes, we ask for parent or caregiver participation only as necessary. If a child needs help adapting to a class, we welcome parent’s help to make them comfortable.
What is your refund policy?
Refunds will be offered if a class or other planned activity does not meet minimum enrollment and in cases of long-term illness or injury to the enrolled child - typically in cases where the child would miss 50% or more of the enrolled activity. In these cases, refunds will be offered in full. Refunds will be offered if you move out of the greater Nashville area (a documented move outside of the following counties: Williamson, Davidson, Maury, Rutherford, Wilson, Cheatham). In these cases, there will be a $25 administration fee for each refund processed. Refunds may be offered up to two weeks before the start of a class session (e.g. the start of the full spring session) camp, or other activity and in these cases there will be a $25 admin fee for each refund processed. If you withdraw from an activity less than two weeks before it starts, you may receive a credit instead of a refund and a $25 administrative fee will be charged.
Once a class session begins, credits may be offered in cases of non-participation or similar reasons; in these cases the credits will be for the unused portion of the registration fee minus a $25 administrative fee. In these cases we will require the child attend / attempt at least two classes. Credits cannot be issued retroactively - we cannot issue credits if we are notified AFTER the planned activity has occurred. Credits can be used for classes, camps or private lessons.
There will be no credits offered for withdrawal from a class after the first three weeks of a session, except in cases of long term illness or injury that would result in the child missing three or more weeks of classes, documented by a doctor's note.
For camps, you may request a refund up to two weeks before the start of a camp; there will be a $25 fee charged for each refund processed. If you withdraw from a camp within two weeks of it starting, you may be issued a credit minus a $25 fee. No credits will be offered after the Thursday before the camp begins unless the child has an illness or injury which would result in them missing at least half of the camp, documented by a doctor’s note. There are no refunds or credits for unused camp days. Transfers between summer camp weeks can be done through the Thursday before a camp begins, based on availability.
Birthday parties – birthday party deposits are non-refundable and are not eligible for a credit if unused. In cases of illness or injury to the birthday child or severe weather we will work with you to reschedule the party to a mutually available day and time. If the party is not rescheduled within two months of the original party date, the party deposit will be forfeited.
In cases of government-mandated closures, all registrations will be held and honored when it is lawful to do so.
What is your private lessons cancellation policy?
Private lessons must be cancelled by 12pm the day of the lesson or you will be charged for the lesson.